We are more than happy to provide support for our products.
However to help us provide the best support we can we ask that you do the following.
Submit a ticket rather than calling us.
Having a written document of what the problem is allows us to do a more in-depth analysis of the problem.
When submitting a Ticket the following is helpful but not required.
- What was the time when the issue happened.
What device you where using at the time the issue happened.
What OS & Web Browser you where using at the time the issue happened.
- Have you tried to do the same thing on a different device or browser.
What if any error message is displayed at the time of the issue.
- What you where doing at the time that the issue happened.
- Did you find a way around the issue that worked.